At MALKI Market, customer satisfaction and marketplace security are our top priorities.
This Refund Policy explains how refunds, returns, and exchanges work for digital and physical products.

🔹 1. Digital Products Refund Policy

Digital products include software, eBooks, templates, licenses, files, courses, and any downloadable content.

1.1 When refunds are allowed

A refund for a digital item is accepted ONLY in the following cases:

• The file is broken, corrupted, or incomplete
• The download link is not working
• The seller uploaded the wrong file
• You did not receive access to the product after payment

1.2 When refunds are NOT allowed

Refunds are not granted if:

• You purchased the wrong product by mistake
• You changed your mind after downloading
• You don’t have the required software to open the file
• You claim the product is “not what you expected” without proof
• You already downloaded and used the product

Digital products cannot be “returned,” so strict rules apply to prevent abuse.

1.3 Proof Required

To approve a refund, we may request:

• Screenshot of the error
• Proof that the file is not opening
• Description of the exact issue

Our support team reviews all claims carefully and fairly.

🔹 2. Physical Products Refund Policy

Physical items include electronics, clothing, accessories, home products, etc.

2.1 When refunds/returns are accepted

Buyers can request a refund if:

• Item arrived damaged
• Item is defective
• Wrong item was delivered
• Item does not match the description or photos
• Item was not delivered within the promised timeframe

2.2 When refunds are NOT accepted

Refunds may be refused if:

• The product was used or damaged by the customer
• Customer gives false claims or missing evidence
• Return request is made after the allowed timeframe

2.3 Return Window

Buyers must request a return within:
7–14 days from delivery (depending on seller policy).

🔹 3. Order Not Received

3.1 Digital Products

If the buyer paid but did not receive the digital download, a full refund is granted.

3.2 Physical Products

If the item is lost during shipping:

• Seller must provide tracking
• If tracking shows “no movement” or “lost,” a refund is issued

If tracking shows delivery but the buyer claims they didn’t receive it, further investigation will occur.

🔹 4. Refund Process

1. Buyer submits refund request via support or order page
2. Seller reviews the request
3. Seller accepts or rejects based on policy
4. If seller does not respond within 72 hours, MALKI Market steps in
5. Approved refund is processed to the original payment method

Refunds may take 3–7 business days depending on bank/payment provider.

🔹 5. Disputes & Resolution

If a buyer or seller disagrees with the outcome, MALKI Market’s support team will:

• Review all evidence
• Check product description vs delivered item
• Make a final decision to ensure fairness

MALKI Market’s decision is final to protect both sides of the marketplace.

🔹 6. Contact Us

For refund-related questions, contact us at:
📧 support@malkimarket.it.com

We’re here to help ensure a smooth experience for both buyers and sellers.