Seller Handbook – MALKI Market

Welcome to MALKI Market

Thank you for choosing MALKI Market as your trusted platform for selling digital and physical products. Our goal is to provide a smooth, secure, and profitable experience for every seller.
This handbook guides you through everything you need to know—from creating your store to earning your first sales.

1. Getting Started

1.1 Create Your Seller Account

Visit the registration page.
Enter your information and verify your email.
Complete your seller profile (store name, logo, description, address if needed).
Add your preferred payment method.

1.2 Seller Dashboard Overview

Inside your seller dashboard, you can:

Add or edit products
Manage orders
Track earnings
View analytics
Handle customer messages
Update store settings

2. Listing Your Products

2.1 Product Types Allowed

You can sell:

Digital Products (software, eBooks, courses, licenses, templates, files, etc.)
Physical Products (electronics, fashion, accessories, home items, etc.)

2.2 Creating a Product Listing

Each listing must include:

Product Title
Clear Description
High-quality images
Price
Category & tags
Delivery details (digital or physical)
Stock information for physical goods

Tip: Write clear titles and use multiple images to increase buyer trust.

3. Digital Product Rules

If you sell digital goods, make sure to:

Upload clean, virus-free files
Use formats like ZIP, RAR, PDF, DOCX, MP4, PNG
Include usage instructions if needed
Provide correct license details

Optional: Password-protect archives if required by your branding.

4. Physical Product Rules

4.1 Shipping

Set accurate shipping prices
Provide estimated delivery time
Use reliable couriers
Update tracking numbers quickly

4.2 Packaging

Pack items securely
Use branded packaging if possible
Include a small thank-you note for better ratings

5. Pricing & Fees

5.1 Product Pricing

You are free to set your own prices.

5.2 Platform Fees

MALKI Market charges:

A small commission per sale
Payment gateway processing fees

Exact % is displayed in your seller dashboard.

6. Managing Orders

Digital Orders

Delivery is automatic
Make sure your file link is always active
Provide fast support if the buyer cannot download

Physical Orders

Process and ship orders within the promised time
Mark the order as “Shipped” once dispatched
Provide tracking details promptly

7. Payments & Earnings

Payout Schedule

Earnings are added to your balance immediately after buyer payment
Payouts are processed weekly or according to your chosen method

Payment Methods

Bank transfer
PayPal
Other regional options (depending on availability)

8. Customer Support & Messaging

Sellers must:

Reply to buyer messages within 24 hours
Maintain polite, professional communication
Provide helpful information
Resolve disputes calmly

Good support = Better ratings = More sales.

9. Ratings & Reviews

Your store rating is based on:

Product quality
Delivery speed
Communication
Accuracy of product description

Keep your rating high by providing excellent service.

10. Seller Policies

10.1 Prohibited Products

You may NOT sell:

Illegal goods
Copyrighted digital files without permission
Weapons or restricted items
Fake or counterfeit products
Adult content

10.2 Refund Policy

Digital products: Refund only if file is corrupted or not delivered
Physical products: Refund applies to damaged/incorrect items
Sellers must respond to refund requests quickly

11. Marketing & Promotion

To increase your sales:

Share your store on social media
Run discounts or giveaways
Use attractive thumbnails
Write SEO-friendly descriptions
Keep your product catalog updated

12. Account & Security

Use strong passwords
Never share your login details
Enable two-factor authentication (if available)
Beware of fake buyer messages requesting personal data

13. Contact Support

If you need help, contact the MALKI Market support team:

Email: support@malkimarket.it.com
Live chat (if available)
Dashboard “Help” section

We are here to help you succeed!

Ready to Start Selling?

MALKI Market gives you all the tools you need to grow your business. Add your first product today and start earning!